Terms of Service

Last updated: October 27, 2026

These Terms of Service govern your use of the Herbiotics+ website and your purchases from Herbiotics+. By accessing our website or purchasing a product, you agree to these Terms.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

Online Store Terms

By placing an order, you confirm that you are legally capable of entering into a binding agreement or have the necessary permission to do so.

You may not use our products or Services for unlawful purposes or violate applicable laws through your use of the Services.

Products and Information

Herbiotics+ offers dietary supplements designed to complement everyday health and wellness routines.

We make reasonable efforts to display and describe our products accurately, including their ingredients, recommended usage, packaging and other relevant information.

Product appearance, packaging and formulations may occasionally change due to supplier updates or manufacturing improvements. Any material changes will be reflected in the relevant product information where required by law.

Important Health Disclaimer

Herbiotics+ products are food supplements, not medicinal products. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Food supplements should not be used as substitutes for a varied, balanced diet and healthy lifestyle.

Customers should follow the recommended dosage and usage instructions displayed on each product.

If you are pregnant, breastfeeding, taking medication or managing a medical condition, consult a qualified healthcare professional before using our supplements.

Individual experiences and results may vary.

Nothing in this section affects your statutory consumer rights.

Orders

All orders are subject to acceptance and availability.

After placing an order, you may receive an electronic order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including cases involving:

• Suspected fraud

• Obvious pricing errors

• Payment failure

• Product unavailability

• Incorrect product information

• Suspected misuse of our Services

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Prices and Payment

Prices displayed at checkout are the prices applicable to your order, subject to correction of obvious errors where permitted by law.

Available payment methods may vary depending on your location.

Payments may be processed securely through Shopify and/or authorised third-party payment providers.

Any applicable taxes, shipping charges or additional fees will be displayed at checkout where required by law.

Shipping and Fulfillment

Herbiotics+ may use third-party suppliers, fulfillment centres, logistics providers and shipping carriers to process and deliver orders.

Orders may be dispatched from a country different from the customer's country of residence.

Estimated delivery times are displayed during the purchasing process or in our Shipping Policy.

Delivery estimates may be affected by circumstances outside our reasonable control.

Nothing in this section limits your statutory rights concerning delivery.

Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If you discover an error after placing an order, contact Support@herbiotics.com as soon as possible.

We cannot guarantee that shipping information can be changed after fulfillment has begun.

Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

Customers purchasing online may have a statutory right to cancel their order within 14 days of receiving their goods.

Certain sealed products may be exempt from cancellation rights once unsealed if they are unsuitable for return due to health protection or hygiene reasons and applicable legal requirements are met.

This exception does not remove your statutory rights regarding faulty, damaged or incorrectly described products.

Where a statutory right of cancellation applies, customers must notify us within the applicable cancellation period.

Nothing in these Terms restricts any mandatory consumer rights.

Product Storage and Usage

Customers should follow all storage conditions, expiration dates, recommended serving sizes and warnings shown on the product packaging.

Products should be stored safely and kept out of reach of young children.

Do not exceed the recommended daily intake unless specifically advised by a qualified healthcare professional.

Discontinue use and seek appropriate medical advice if you experience an unexpected adverse reaction.

Intellectual Property

The Herbiotics+ name, branding, website content, graphics, designs, logos, product imagery and other original Herbiotics+ materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify or commercially exploit these materials without authorisation, except where permitted by law.

Prohibited Uses

You may not use our website or Services to:

• Violate applicable laws or regulations

• Commit or facilitate fraud

• Submit false or misleading information

• Introduce malicious software

• Attempt unauthorised access to our systems

• Interfere with the security or operation of our Services

• Infringe the rights of Herbiotics+ or third parties

We may restrict access to our Services where reasonably necessary to protect Herbiotics+, our customers or third parties.

Accuracy of Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

Occasional typographical errors, inaccuracies or omissions may occur.

Where permitted by law, we may correct errors and update information.

Nothing in this section affects your statutory consumer rights.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided without warranties beyond those expressly provided or required by law.

We do not guarantee that individual customers will experience particular wellness outcomes from using our supplements.

Nothing in these Terms excludes statutory warranties, guarantees or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Herbiotics+ will not be liable for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

Fraud and Abuse

Herbiotics+ reserves the right to investigate suspected fraud, payment abuse, return abuse or other misuse of our Services.

Where permitted by applicable law, relevant transaction, fulfillment, delivery, return and communication records may be retained and shared with appropriate payment providers, financial institutions, shipping providers or competent authorities where reasonably necessary.

Chargebacks and Payment Disputes

If you experience a problem with an order, please contact Support@herbiotics.com so that we have an opportunity to investigate and resolve the issue.

If a payment dispute or chargeback is initiated, Herbiotics+ may provide relevant order, payment, fulfillment, tracking, delivery, communication, refund and return records to the relevant payment provider or financial institution where permitted by applicable law.

Nothing in this section restricts legitimate rights available to customers under consumer law or through their payment provider.

Privacy

The collection, use and processing of personal information through our Services are governed by our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

Changes will be published on our website with an updated revision date.

Changes will not retroactively remove mandatory rights relating to purchases already made.

Governing Law

These Terms are governed by the laws applicable to the business operating Herbiotics+, subject to mandatory consumer protection rules.

If you are a consumer, nothing in these Terms deprives you of mandatory consumer protections available under the laws applicable to you.

Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other applicable policies displayed on our website, constitute the terms governing your use of our Services and purchases from Herbiotics+.

Contact

For questions regarding these Terms, our products or an order, please contact:

Herbiotics+

Email: Support@herbiotics.com

Website: herbioticsplus.com